At Sitecraft, we aim to make ordering and delivery as smooth and predictable as possible.
The details below outline how we manage dispatch, freight, returns and after-sales support so you know exactly what to expect at every step.
Availability to buy online is shown on each product page.
Note: If something is temporarily out of stock, we’ll contact you promptly after order is placed with the expected restock date and confirm approval before we proceed.
In-stock items are typically dispatched within 1–3 business days once payment has cleared.
Orders that include customisation, modifications, special-order components or engineered work have variable lead times. We’ll confirm these with you at order approval so you have a clear timeline.
We stock most powered equipment.
If an item is unavailable, we’ll advise the lead time upfront before the order continues. No surprises.
To ensure a smooth delivery, we ask for relevant site details before dispatch, including:
We’re unable to deliver to PO Boxes.
Delivery Confirmation & Responsibility for Goods
A signature is normally required on delivery.
If an unattended delivery is approved in writing, goods will be left at the nominated location.
From that point, responsibility for the goods rests with the customer, including loss, theft or weather exposure.
If the site is inaccessible or delivery cannot be completed as arranged, redelivery fees may apply.
Once dispatched, delays caused by weather events or third-party logistics partners are outside our control. We’ll keep you updated wherever possible.
Please check all items promptly upon arrival.
Transport damage should be reported within 24–48 hours so we can resolve the issue quickly.
Our returns and after-sales policy is designed to give you clarity and support when you need it.
Standard Product Returns
Standard, non-customised products may be returned within 14 days of delivery.
Returned items must be:
If goods don’t meet agreed specifications, aren’t fit for their stated purpose, or are delivered late where timing was confirmed as essential, we’ll work with you to resolve the issue promptly.
For change-of-mind returns, the customer is responsible for arranging and covering return freight.
For items that arrive incorrectly, damaged or faulty, we’ll work with you to organise the return so we can arrange assessment and next steps.
Restocking fees may apply to change-of-mind returns, depending on the product type and the condition it’s returned in.
Original delivery charges are generally non-refundable.
Products that are custom-built, engineered, modified or specially configured for your requirements, including items kitted with added accessories, are not eligible for change-of-mind returns.
If the delivered product does not meet the approved specification or is not fit for its intended purpose, we’ll work quickly to correct the issue.
Many powered products require operator training or familiarisation.
Please ensure equipment is not used until the supplied manual has been reviewed and appropriate training has been completed.
Depending on the product, training may be included or arranged on request.
Most products carry a 12-month warranty, with some offering extended coverage.
To lodge a warranty claim, please provide:
We’ll assess the claim and advise the next steps clearly and promptly.
Our team is here to support you with delivery planning, online order queries, returns, warranty claims and general after-sales assistance.
We aim to make ordering and delivery clear, predictable and hassle-free.
Product availability to buy online is shown on each product page.
If something is temporarily out of stock, we’ll contact you promptly with the expected restock date and confirm approval before we proceed.
In-stock items are typically dispatched within 1–3 business days once payment has cleared.
Orders that include customisation, modifications, special-order components or engineered work have variable lead times. We’ll confirm these with you at order approval so you have a clear timeline.
We stock most powered equipment.
If an item is unavailable, we’ll advise the lead time upfront before the order continues. No surprises.
To ensure a smooth delivery, we ask for relevant site details before dispatch, including:
We’re unable to deliver to PO Boxes.
Delivery Confirmation & Responsibility for Goods
A signature is normally required on delivery.
If an unattended delivery is approved in writing, goods will be left at the nominated location.
From that point, responsibility for the goods rests with the customer, including loss, theft or weather exposure.
If the site is inaccessible or delivery cannot be completed as arranged, redelivery fees may apply.
Once dispatched, delays caused by weather events or third-party logistics partners are outside our control. We’ll keep you updated wherever possible.
Please check all items promptly upon arrival.
Transport damage should be reported within 24–48 hours so we can resolve the issue quickly.
Our returns and after-sales policy is designed to give you clarity and support when you need it.
Standard Product Returns
Standard, non-customised products may be returned within 14 days of delivery.
Returned items must be:
If goods don’t meet agreed specifications, aren’t fit for their stated purpose, or are delivered late where timing was confirmed as essential, we’ll work with you to resolve the issue promptly.
For change-of-mind returns, the customer is responsible for arranging and covering return freight.
For items that arrive incorrectly, damaged or faulty, we’ll work with you to organise the return so we can arrange assessment and next steps.
Restocking fees may apply to change-of-mind returns, depending on the product type and the condition it’s returned in.
Original delivery charges are generally non-refundable.
Products that are custom-built, engineered, modified or specially configured for your requirements, including items kitted with added accessories, are not eligible for change-of-mind returns.
If the delivered product does not meet the approved specification or is not fit for its intended purpose, we’ll work quickly to correct the issue.
Many powered products require operator training or familiarisation.
Please ensure equipment is not used until the supplied manual has been reviewed and appropriate training has been completed.
Depending on the product, training may be included or arranged on request.
Most products carry a 12-month warranty, with some offering extended coverage.
To lodge a warranty claim, please provide:
We’ll assess the claim and advise the next steps clearly and promptly.
Our team is here to support you with delivery planning, online order queries, returns, warranty claims and general after-sales assistance.
We aim to make ordering and delivery clear, predictable and hassle-free.
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Sitecraft has achieved certification from SAI Global
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