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Home Case Studies... Helping Wangarang Industries support people with disabilities

Helping Wangarang Industries support people with disabilities

January 31, 2025

"The responsiveness from the sales staff and the techs has just been outstanding. I would highly recommend your company to anybody who is looking for lifting equipment. The level of support and service is fantastic"

Kevin McGuire

Wangarang Industries

Client Profile

Wangarang Industries

A not-for-profit registered NDIS provider. Based in Orange, established to provide a range of jobs, training

Success Highlight

For more than 60 years, Wangarang Industries has provided gainful employment for people with disabilities throughout Orange, NSW.

Recently, they opened a purpose-built facility to provide recycling services as part of the NSW Return and Earn scheme. They collect cans and bottles from commercial premises, such as the Orange Ex-Services Club and Dan Murphy’s, which are then transported back to their bulk facility for processing.

Sitecraft were engaged by Wangarang Industries CEO, Kevin McGuire, to supply a bin lifting solution that helps ensure the safety of every employee.

Supporting a safe work environment

Transferring large wheelie bins full of metal cans and glass bottles is no easy task; which is why finding the right equipment makes all the difference.

“We were looking for a solution on how we could safely get the containers onto our table and into the machine. And we did a bit of a search around and we found these bin lifters,” explains Kevin.

Sitecraft supplied the Wangarang Industries team with a battery-operated Versatip Bin Tipper.

These Australian-made units have the capacity to lift bins anywhere from 80-360 litres. Designed to minimise the risks of manual handling, they also offer multiple opportunities for customisation to suit any industry.

As Materials Handling Specialist, Daniel Chesterfield, explains, “We’ve done solid guards, doorless units, custom chutes, pendant controls, stainless steel – almost anything you can think of.”

Even though the tipper supplied to Wangarang Industries is one of our off-the-shelf products, it’s a solution that our customer has been thoroughly impressed with.

“These machines are so safe and easy to use. Our people with disabilities are operating them all day. The safety of our people is key, and that’s why we’ve got these machines,” says Kevin.

Dedicated service from sales to technical support

At Sitecraft, we work hard to ensure the equipment that we supply is fit-for-purpose. During the sales process, this means collaborating closely with each customer to understand their unique industry needs.

“On the sales side, we personalise this process through site visits and phone conversations to understand the needs of the customer and what they want to achieve,” says Daniel.

When it comes to after-sales support, we’re with you for the long-haul, “We offer full support from periodic maintenance to callouts for a breakdown or anything going wrong and troubleshooting issues a customer is having with a product,” explains Daniel.

Providing ongoing service like this helps us ensure our equipment is consistently meeting your expectations and is equipped for your growing business needs.

Meeting evolving customer needs

When you contact our team out for support, you’re also provided with diagnostics and advice. For example, when one of our techs visited the Wangarang Industries facility for a battery replacement – they found the real issue was growing demand.

With the wheelie bin tippers in near-constant operation, the batteries required frequent charging, which in turn was impacting performance.

Our tech was on-site to advise; providing education to the staff on ideal operation and a recommendation to the leadership team to upgrade to a hard-wired unit.

While a new piece of equipment was not entirely expected, CEO Kevin McGuire had high praise for our fast and effective service:

“The responsiveness from the sales staff and the techs has just been outstanding…I asked for a quote on a new machine this week, and it was in my inbox that afternoon,” says Kevin.

“I would highly recommend [Sitecraft] to anybody that was looking for any lifting equipment at all.”

It’s a sentiment that the Sitecraft team shares, as Daniel mentions, “It’s been great working with a customer like Kevin who is fantastic in his levels of feedback. It’s a growing industry and one we are proud to be part of.”

Improve your workplace safety with fit-for-purpose equipment

At Sitecraft, we take safety seriously. We provide a wide range of materials handling equipment to help businesses in every industry with safe operation of key tasks.

With teams across Melbourne, Sydney and Brisbane – we are ideally positioned to support customers around Australia. To start your project, call our team on 1300 363 152 or submit your enquiry on the website.

Solutions for better workplaces

With 30+ years of expertise in materials handling equipment, we know the difference the right equipment can make. It’s about more than efficiency, it’s about creating better, safer workplaces. To start your project, call our team on 03 9463 4900 or submit your enquiry below.