Sitecraft Care:
Powering your Equipment for the long-term

Dedicated service and spare parts after-sales support to extend the lifespan of your powered material handling equipment.

Sitecraft Care:
Powering your Equipment for the long-term

Dedicated service and spare parts after-sales support to extend the lifespan of your powered material handling equipment.

Cost-effective maintenance solutions around Australia

Regular maintenance is the best way to protect your powered electric equipment and guarantee high-performance. With a vast network of Sitecraft technicians and trusted partners, we offer service coverage around Australia.

Rapid Repairs

Receive a callback within 2-hours for urgent issues.

High-Quality Repairs

Built to last, no shortcuts.

Proactive Approach

Pre-emptive maintenance saves you time and money.

No Job Too Small

We handle every request with care.

Get a callback for powered equipment repairs

Have an urgent issue to report?

We know how disruptive downtime can be – and how important it is to get back on track quickly. That’s why our team strives to return all urgent callback requests within two hours*.



Our rapid response repair service is available for powered electric material handling equipment only. Once we understand the issue, we’ll schedule a service call with one of our skilled technicians. Our aim is to be on-site as soon as possible to assess your equipment and—where practical—get you up and running on the spot.

*Please note: While we aim to respond within 2 hours during business hours, response times may vary depending on volume and availability. Service applies to powered electric MHE only.

Flexible service plans

Regular maintenance is the best way to protect your electric powered equipment and guarantee high-performance. With a vast network of Sitecraft technicians and trusted partners, we offer service coverage around Australia.

On-Demand Maintenance

No lock-in contract
Expert support from Sitecraft technicians
Covers all essential maintenance tasks

Our on-demand service covers all basic maintenance requirements, 
including:

Critical performance checks
Safety checks
Lubrication & more

We also maintain digital records of each visit to build a service history and help us prepare 
for future maintenance.

Routine Maintenance

Choose between 1, 3 or 5 year plans
Detailed 20-point inspection checklist
Full-service reports after each visit

Scheduled maintenance packages help you increase cost-efficiency
with more services under one fee.

2 service visits each year
Routine maintenance repairs
One set of common parts and consumables

We also maintain digital records of each visit to build a service history and help us prepare 
for future maintenance.

Genuine spare parts

Sitecraft is a leading supplier of Materials Handling and Industrial equipment. For over 30 years we have supplied products and services to a wide range of industry sectors.

Sitecraft Hire provides our customers the opportunity to easily access a comprehensive range of equipment. This means you can quickly get the equipment you need and also reduce barriers to entry for trialling new and innovative products.

Materials Handling rental can provide significant cost-savings, avoiding the large upfront capital investment and associated costs. Hire provides the flexibility to pay for what you need, when you need it.

Our hire range includes utility electric vehicles, bin tipping equipment, electric tow tugs and handling and safety equipment.

Why businesses trust
Sitecraft Care

Skilled technicians

Delivering unmatched service to help keep your equipment in prime condition.

Your satisfaction is our top priority – achieved through responsive, expert support.

We have been a market leader in material handling solutions for over 30 years.

We work on all powered equipment, whether you purchased it from Sitecraft or another brand.

Product Warranty

Have an issue? You can check your product warranty terms anytime by contacting our team.

Operator Manual

Have an issue? You can check your product warranty terms anytime by contacting our team.

FAQs

What is included in the maintenance packages?

Our standard package with no lock-in contract covers all the basic maintenance requirements including; critical performance checks, safety checks, lubrication and digital records for future service visits. Our scheduled maintenance packages with 1-5 year contracts include all the basic maintenance requirements – plus routine repairs and one set of common parts and consumables.
We understand how important it is to get your equipment back up and running. We pride ourselves on our prompt response times – with under 2-hours for callouts on urgent issues. Once a technician has assessed your equipment, they can provide an update on the expected repair timelines. We do our best to ensure these are fast, without compromising quality or safety.
Yes, our team provide maintenance and repairs for both Sitecraft equipment as well as competitors. This includes the ability to source spare parts for all branded material handling equipment. Please be advised that parts for non-Sitecraft equipment may not be available off-the-shelf.
All equipment purchased from Sitecraft comes with a manufacturer’s warranty. You can check on the warranty period at any time by contacting our team. Where possible, please provide the product name, model number and machine serial number as this helps us verify your equipment and provide you with accurate information.

Ready to extend the life of your equipment?

Don’t wait for a breakdown. Book your service, get a repair quote, or talk to our team today. Call us on 03 9463 4900 or enter your details below and our service specialists will get in touch with you.

Client success stories

Electric Tow Tug Improving Plant Transport and Reducing Manual Handling: Flower Power
May 15, 2026

Flower Power partnered with Sitecraft to introduce a Motrec MP240 electric tow tug, configured with a rear bumper 6-hole hitch to integrate directly with their existing trailer fleet.

Sitecraft Multi Directional Beverage Trolley & Mini Pallet System
February 24, 2026

A national liquor chain asked the engineering and design team at Sitecraft to provide a solution to assist in the manual handling of large quantities of slabs and cartons of beer and wine.

How Blacktown City Council Improved Yard Efficiency With Sitecraft’s Turfman Fleet
November 21, 2025

Blacktown City Council needed a simple, reliable way to move people and equipment around their yard — here’s how the Turfman Electric Utility Vehicles made a real difference.

Helping Vinnies NSW divert 11 billion containers from landfill
July 16, 2025

Since its launch in 2017, the NSW Return and Earn scheme has helped reduce litter by 73% and returned over $72 million to charities and community groups via donations or fees .

An industry-leading UTV helps maintain 230 hectares at a Geelong school
June 24, 2025

Geelong Grammar School is one of the largest private co-educational schools in Australia – with 4 unique campuses across Geelong, Melbourne and regional Victoria.

Improving cart collection systems in ANZ airports
May 23, 2025

Sitecraft partnered with Smarte Carte to streamline luggage cart collection across ANZ airports. By supplying high-capacity indoor and outdoor tow tugs, Sitecraft helped boost towing efficiency, improve ramp safety, and unify equipment systems, reducing costs and enhancing staff productivity nationwide.

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